Skip to main content

custormer service

I think my children are allergic to the phone. Not the actual appliance. That they push buttons on, chew, gnaw, hide, slobber over and Owen has been known to use as a flashlight to scare away monsters. It is only when it is properly in use that the allergic reaction begins. The second someone answers on the other end or I attempt to leave a message, someone has a breakdown.

Today, I realized that I never paid the credit card bill. It is usually due about now and I don't remember ever seeing it. I grabbed the mail basket, which Tess immediately emptied all over the floor and began to chew on some junk mail. I decided that a cd case was much more safe and seemed to occupy her for a moment.
After sifting through some old Christmas cards, a few coupons, magazine subscription renewal pleas and mounds of junk mail ...I find what I had been searching for. The bill. The one that is due tomorrow. Any other bill and this would be no big deal. Credit cards however will have a late fee equivalent to my balance. I realize that this is the 21st century and I can pay it online. No clue what the log in is but surely I can click on that box under login pass word and they can email it to me. Atleast after I tell them my pet's name, 3rd grade teacher and bra size.
One small problem, they need to know that little bitty # written on the back of your credit card. I don't actually have this card. It is in the lock box in the top of Shaun's closet ... for obvious reasons ( hey, the lock box is much improved over the ziplock bag of water that it used to be frozen in the freezer).
I decide to go with plan B and make my payment over the phone ( for a big fat fee......although still less than my late fee would be). I go to the bathroom, gather up snacks and find something good to watch on TV, knowing that I might be here a while. On hold, listening to corny music interupted every so often just to let me know that my call is important to them.
Shockingly after pushing about 50 buttons and only 5 or so minutes on hold......a person actually answer.
A person who for which English is not their first langauge. Flashbacks to Slumdog Millionaire flood my brain while I ask to make my payment, agree to their outrageous fee, and that NO I would not like to purchase additional insurance, a new watch or a magic bullet food processor.
Tess suddenly realizes that I am actually talking on the phone and her allergic reaction begins.
She discards the tasty cd case that she was chewing on and tries to eat the phone. I hear a click and fear the worst. That me and my new foriegn friend have been disconnected. I click flash and am relieved to hear this woman ( even if it is a struggle to understant her) still on the other line. I repeat my bank's routing #. Loudly over much screaming.
Genius on the other end takes this moment to point out that, " miss, I think your baby is crying".
Really. You think so. And I am suddenly aware that she just might be able to hear her screams all the way in India............even after I hang up.

Comments

Sars said…
TOTALLY! My kids definitely have this allergy. Thanks for identifying it.

Popular posts from this blog

pace yourself

Tonight I went running with a friend ten years my junior. I asked her how far she was running and when she said only about 1.5 or 2 miles, I teased her that I could go at least twice that far. And to just let me know when she needed to stop. I have been running pretty regularly for the last few weeks. It isn’t long but keep increasing my time and distance. I’ve stopped getting blisters. I don’t suck wind after five minutes anymore and I was feeling pretty good about myself. Thinking I might even be able to out run this girl who was so much younger and obviously in more shape than me. As we started to jog I told her that I run pretty slow. Like my husband used to walk beside me while I ran, slow. And she slowed her gait a little bit for me but it was still faster than I usually go. I was a little embarrassed and was not going to ask her to slow down again. So I just ran at her pace. I stayed close. And was fading fast. A little over a mile in I was ready to quit. Again, pride, which isn...

friday playlist: too much icecream, not enough tunes

pursue something else.

Americans like the idea of happy. of pursuing happiness. It is even one of our inalienable rights at least according to the Declaration of Independance. But I think maybe we should pursue something else. like love or joy or peace or contentment. and leave happy alone. Don't read me wrong. I am neither bitter nor cynical. Even my problems are good problems. I am positive. Half full. And most days I laugh a whole lot more than I cry. And simple things like a dance party in the living room, an hour alone in Barnes and Noble, the yellow pajama pants my son picked out for me for mother's day, potstickers, clean sheets, someone surprising me with coffee, jeans fresh from the dryer, a good song on the radio, or squeals of delight when I walk in the door all make my heart sing. They make me happy. For a minute. But when the squealing turns to screaming, my new pants are dirty, the sheets are in a jumble on the floor or the coffee runs out....where does that leave me? And happy isn'...